aPARKment — Privacy Policy
Provider: TMS Pictures Pty Ltd (ABN 16 084 751 342), trading as "aPARKment" ("aPARKment", "we", "us", "our")
Contact: support@aparkment.co
This Privacy Policy explains how we handle your personal information in connection with the aPARKment app. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What we collect
We collect personal information you give us and information generated as you use the app:
- Account & identity: your name, email address, and password (stored securely; we never see it in plain text).
- Residence: the building/group you belong to and, where relevant, your unit.
- Vehicle: car details you choose to add (e.g. make, colour, plate) so neighbours can recognise the car.
- Parking activity: spaces you list, availability you share, and booking history.
- Messages & content: messages, call-outs, and reports you send through the app.
- Device & technical: push-notification tokens, app version/build, and basic device information needed to deliver notifications and operate the app.
2. How we use it
We use your information to: create and run your account; connect you with neighbours in your building; show your name and space to those neighbours so arrangements can be made; send service and booking notifications; keep the app safe (including handling reports and blocks); and improve and support the app. We do not sell your personal information.
3. When we share it
We share personal information only as needed to run the app:
- With your neighbours in the same group — e.g. your name, space, and messages, as the app's features require.
- With service providers who process data on our behalf, including our hosting and database provider (Supabase, with data stored in Australia) and Apple's push-notification service. They handle data under our instructions.
- Where required by law, or to protect the rights, safety, or property of users or aPARKment.
4. Storage and security
Your information is stored with our hosting provider on infrastructure located in Australia (Sydney region). We use access controls and encryption in transit, and restrict access to your data. No system is perfectly secure, but we take reasonable steps to protect your information.
5. Access, correction, and deletion
You can view and update much of your information in the app (for example, your name, vehicle, and space). You can delete your account at any time from within the app, which removes your profile and associated personal information, subject to any records we must retain by law. You may also contact us to request access to, or correction of, your personal information.
6. Retention
We keep personal information only as long as needed to provide the app and for legitimate business or legal reasons (for example, limited booking and report records for safety and dispute purposes). When no longer needed, we delete or de-identify it.
7. Children
aPARKment is intended for users 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
8. Overseas disclosure
Our primary data storage is in Australia. Some service providers (for example, Apple's push-notification service) may process limited information overseas. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.
9. Complaints
If you have a privacy question, request, or complaint, contact us at support@aparkment.co. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Changes
We may update this Privacy Policy from time to time. If we make material changes we will give reasonable notice (for example, in the app or by email). The current version is always available at aparkment.co/privacy.
11. Contact us
Questions or requests about your privacy: support@aparkment.co.